Secrets of tea Return Policy

We hope you love shopping at SECRET OF TEA as much as we love working here. Not head over heels with your latest purchase? We will gladly return or exchange unused items within 15 days with the original receipt. We offer full refunds and exchanges on unused tea accessories, and in-store exchange or store credit on unused loose leaf tea, food, sweeteners and beauty products. We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. All refunds will be processed using the same method of payment as the original purchase. Returns with a gift receipt are eligible for exchange only. All gift cards and sale items are final sale.

how do I return something?.

ONLINE

Can’t make it to a store? Just fill out our customer service form, and we’ll get back to you with instructions as soon as possible. We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. If you’re unhappy with your purchase of one of these items, please visit us or complete our customer service form.

GUEST CHECKOUT

If you checked out as a guest, please visit us in store or complete our customer service form.

what should I do if my order is wrong, damaged or incomplete?

If there is a problem with your order, please fill out our customer service form. You can also reach our Customer Service team by phone at 800.270.1974 (U.S.) and  646.761.1951 (Int.) from 9AM-5PM EST. Please note that it may take us longer than usual to reply during especially busy periods.

other questions?

Still have questions or concerns? Reach out to our Customer Service team contactus@secretsoftea.com or by calling 800.270.1974 (U.S.) and 646.761.1951 (Int.) from 9AM-5PM EST. Please note that it may take us longer than usual to reply during especially busy periods.