Frequently Asked Questions

 PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept most major credit cards, PayPal, and now Pay with Amazon too.

Is Buying On-Line Safe?

Yes. Our site is secured by 256bit encryption via a 3rd party issues SSL certification. Our site is also scanned regularly for vulnerabilities and viruses to insure nothing slips through.

 

ORDERS AND RETURNS

How do I place an Order?

Placing an order online at https://www.secretsoftea.com is the quickest and easiest method. But you can also order by telephone Monday - Friday between 9am and 5pm EST by calling 800.270.1974 (U.S.) or 646.761.1951 (Int.).

How Can I Cancel Or Change My Order?

Unfortunately, the window to change an order is relatively short due to the automatic processing of payments and our rapid shipment packing. If you wish to change or cancel your order, call customer service at 800.270.1974 (U.S.) or 646.761.1951 (Int.) as soon as possible.  It’s likely editing your order will require voiding your existing order and beginning a new order. Cancelling an order can be completed easily up until the order ships – after it ships, we’ll have to treat it as a return.

Do I need an account to place an order?

An account is not necessary to place an order. Though we do suggest it since it makes future orders quicker and simpler.

Who should I to contact if I have any questions?

Contact customer service by telephone Monday through Friday between 9am and 5pm EST by calling 800.270.1974 (U.S.) or 646.761.1951 (Int.). Or email customer service.

How Can I Return a Product?

Simply contact customer service by telephone Monday through Friday between 9am and 5pm EST by calling 800.270.1974 (U.S.) or 646.761.1951 (Int.). Or email customer service – a response usually takes one business day. Returns usually include a complete refund (less shipping in some cases).